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    Flat roof
    • Roof gulleys
      Roof gulleys
    • Roof gulleys with a polymer-bitumen sheet
      Roof gulleys with a polymer-bitumen sheet
    • Aerators, deflectors, weather vane
      Aerators, deflectors, weather vane
    • Extensions
      Extensions
    • Parapet gulleys
      Parapet gulleys
    • Adjustable feet
      Adjustable feet
    • Components
      Components
    • Fasteners
      Fasteners
    • Primers and mastics
      Primers and mastics
    • Roll materials
      Roll materials
    • Roof fencing
      Roof fencing
    • Roof support SOLID FOOT
      Roof support SOLID FOOT
    • Roofing screws
      Roofing screws
    • Roofing track
      Roofing track
    Pitched roof
    • BMI ventilation system
      BMI ventilation system
    • BRAAS accessories
      BRAAS accessories
    • Ceramic roof tiles BRAAS
      Ceramic roof tiles BRAAS
    • Fakro roof windows and accessories
      Fakro roof windows and accessories
    • Gutter system BMI
      Gutter system BMI
    • Mineral tile BRAAS
      Mineral tile BRAAS
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      • 8 (800) 511-07-21 Callback
      Контактная информация
      390047, Russia, Ryazan region, Ryazan, Kuibyshevskoe highway, house 37a
      sales@der-fachmann.com
      Время работы: Пн-Пт: 8:30 – 17:00
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      FAQ

      Company
      -FAQ

      This section provides answers to frequently asked questions from visitors and customers of Fachmann Russland LLC.

      • General issues
      • Payment issues
      • Product issues
      • Service issues
      Yours is very expensive!

      That's right. But you can lose more if you buy a cheaper item. We have loyal customers, and they know perfectly well that there are products cheaper than ours, and they still cooperate with us. For example, Technonikol has refused from the services of all the manufacturers of drainage gulleys, and uses only our products.

      Why should we buy your product and not a competitor's?

      An expanded product range that allows us to purchase several roof products from the manufacturer at once is our advantage. We will meet all your roof accessory demand.

      What is the uniqueness of the product?

      We not only manufacture unique products for the Russian market, but also have our own patented solutions:

      • Leaf trap/drainage ring 2 in 1;
      • The deepening in the gulleys is smooth, not stepped, the passable zone is better, there is no stagnation of water;
      • Combination possibilities due to the drainage ring;
      • Convenient attachment of the leaf trap;
      • Screw flange;
      • PVC leaf trap that can be adjusted by trimming its bottom;
      • Plug complete with gulleys for sealing;
      • PVC gulley has no welding seam. HDPE pipe for welding with a downpipe through a coupling;
      • How is PVC skirt attached to HDPE? It is a unique patented attachment technology;
      • PVC leaf trap is resistant to weather conditions. The material density is higher, therefore it is resistant to high water levels, unlike PP, which can "sink".
      What was the impetus for the production of drainage systems?

      Having analyzed the Russian and European markets, we launched our product line. In terms of quality, we are comparable to Hutterer & Lechner, as we use foreign standards in production and apply them in the Russian market. In comparison with other manufacturers, we are a more premium segment.

      Where can I see your product range?

      You can see all our products in the catalog on the website. We also have an Instagram and Youtube channel. You can also call the manager at any time.

      How long have you been in the building materials market?

      The production of flat roof components was launched at the beginning of 2019. But we have been operating in the molding of plastic products for over 13 years. Our professionalism allows us to offer our customers a high quality product.

      Where is your production located?

      The main facilities are located in the city of Ryazan at the address: Kuibyshevskoe highway, 37a.

      Do you manufacture all products yourself?

      Yes, we manufacture all products by ourselves. You can make certain of it by coming to our production facilities. Sign up for an excursion by calling us at 8 800 511-07-21

      Why are the colors of the German flag in your logo and why is the company name in German?

      German experts took part in the development of our gulleys, and Austrian ENGEL machines are used in our production. Therefore, we guarantee German quality at Russian prices.

      Is it possible to get a deferred payment?

      We provide regular customers with a deferred payment. You can find more details in the payment section or contact our manager by phone 8 800 511-07-21

      What material are roof gulleys and aerators made of?

      In the manufacture of our products, only frost-resistant polypropylene is used, which can withstand temperatures from -50 °C to +60 °C.

      Which cable is used to heat the roof gulleys?

      For heating the gulleys, we use a Korean-made cable, it has been successfully tested for compliance with the requirements of the Customs Union technical regulation 004/2011 "On the safety of low-voltage equipment".

      What is the advantage of your scaper?
      1. Increased length of the scaper itself (650 mm), section 100x100 mm;
      2. The scaper length was increased because it can be used for parapets of more than 2 bricks, the skirt was enlarged for a larger area of welding to the membrane;
      3. A leaf trap is included;
      Do you provide product samples?

      Yes, we provide trading companies with full marketing support, including a trial sample.

      What is your service?
      • Free delivery for orders over 50,000 rubles;
      • Marketing support (handouts, samples, catalogs, stands are available);
      • We have many dealers.
      Do you have free delivery?

      Free delivery is performed to a transport company with an order amount over 50,000 rubles and within a radius of 200 km from the office. We select a transport company convenient for you: PEK, Business lines, ZhelDorEkspeditsiya, etc. Delivery time - 1 day.

      What permits are issued for products?

      Our products are not subject to mandatory certification, but we have carried out tests on a voluntary basis and have confirmed their compliance with the industry standards and sanitary and epidemiological requirements. You can find the test reports and certificates on our website in the Certificates section.

      Are there instructions for installing the gulley?

      Our specialists have prepared detailed instructions for the use of our products. It contains instructions for calculating the required number of roof gulleys, and installation in accordance with the roof sandwich. You can download it in the Installation and Service section.

      Didn't find the answer to your question?

      Contact us and we will provide the necessary information.

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      8 (800) 511-07-21
      sales@der-fachmann.com
      390047, Russia, Ryazan region, Ryazan, Kuibyshevskoe highway, house 37a
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